Read what our clients say about our office and patient care. We're proud of our 5 star reviews and the reputation we've established in the community.
It's seems these days it gets harder to find providers that really care for the well being of their patients. Maybe even more so when you migrate to Medicare and the choices get even slimmer. This office will not leave you disappointed. I arrived early and I was seen early. All the personal were welcoming and professional. Dr Brian has a very modern and beautiful office. Before I could make it over to the new eye glass frame area, Rick already had a couple new frames laid out for me to try on, based on preferences I spoke about with the doctor. Another Plus!
They listened to everything I said. I didn't feel rushed. The doctor spent a lot of time with me and answered all my questions. The technician that helps pick glasses also spent a lot of time listening to what I wanted and helped me with lots of choices that met my criteria. They even ordered a special pair of frames for me to try on at no cost and no risk/pressure to buy them. I highly recommend.
Always thorough and skilled. Friendly relaxed atmosphere. Highly recommend.Dr. VanDerPloeg was wonderful to work with! From my first phone call (receptionist was so kind!) to being greeted at the door as I came in with two babies attached to me. They were so accommodating and understanding of me having my kiddos with me. Their office was so warm and friendly. Loved their holiday decorations, too! Zach was fantastic helping with the eye exam portion and Dr V. made sure I was comfortable in my new contacts, answered all my questions, etc.! 10/10 experience and overall the best customer service. It did not feel like the typical experience you’d have at a mall eyewear store. I will definitely be returning!
Dr. VanDerPloeg is super nice and very knowledgeable when it comes our eyes! I haven’t been back in about a year, but I definitely need to schedule a follow up. The whole team was very kind, and they got my glasses to me super fast. Thank you!
We love this office! The entire staff is so friendly and helpful. Dr. VanDerPloeg is very thorough and explains everything very well. The selection of glasses is great and Rick is super helpful in that process.
Great family atmosphere! Very professional, informative, and their equipment is state of the art. This was my husband and my first visit and we will definitely be a regular client. Also great selection of frames and sunglasses. Thank you.
Awesome! The doctor explains everything so that I could understand my eye health. The eyewear employee does an excellent job with helping pick out the latest styles, measurements are done so that when I pick up my new glasses they fit perfectly and I see with my multi focal lenses.
Everyone in the office was friendly and welcoming. Dr. Brian was very easy to talk to and honest. He was fantastic at explaining things- made it easy to understand . I can’t recommend this place enough! .
As has always been the case over the years, Dr. Vander Ploeg and his staff handled my visit professionally, with a friendly demeanor. I received the information from my eye exam that I needed. They didn't rush me through. I'll definitely continue to use their services.
Very happy with my experience, my annual examination, at Ivy Hills Eyecare. Dr. VanDerPloeg takes time to share your exam results, is easy to talk to and offers solutions that are personalized and holistic. I got more information than I have ever gotten at this kind of examine.